The youngest airline of Malaysia Rayani Air was suspended this Monday by the DCA (Department of Civil Aviation) for three months, but help is on the way from the national carrier, Malaysia Airlines Berhad.
Shortly after DCA’s decision, MAB announced it will allow stranded Rayani Air passengers to rebook their canceled flights on one of its aircraft at discounted fares. The fares will be available from 11th April to 30th April, 2016 and can be used for the travel period between today and 31st July. Of course, passengers will need to have proof of their previous booking arrangements with Rayani Air. They can do this via email, or by visiting one of the Malaysia Airlines ticket counters.
Paul Simmons Chief Commercial Officer at Malaysia Airlines said it was MAB’s duty to offer help to the impacted passengers of Rayani Air. He said:
In this case, we are offering affected passengers special fares to connect them to their intended destinations. We hope this offer will help alleviate the passengers’ travel woes.
Rayani Air Suspended for Violating the Civil Aviation Regulation 1996 (Regulation 24)
Rayani Air received its air operator certificate (AOC) suspension today, while an inquiry into the company is to be held on 12th May. Director-general at DCA Azharuddin Abdul Rahman further explained:
The suspension will be lifted if they fulfill all of our requirements or we can permanently suspend Rayani Air or take a longer time. Three months is provisional. We have discussed with the airline and they know about it. It’s up to them to improve.
According to Azharuddin, Rayani Air is the first carrier to have its AOC suspended under the Regulation 24 of the Civil Aviation Regulation 1996. He said the DCA wants to make sure that all airlines with an issued airline operator license fulfill the requirements under CAR 1996.
If they are unable to sustain their obligations to the regulations, then we will issue warnings as well as offer advice. If they are unable to fulfill the requirements, we can suspend them.
Rayani Air suspended all its operations last Friday, following a pilot strike. On its Facebook page, the first Malaysian sharia-compliant airline said its customers can call +603-272114925 for any inquiries regarding their canceled flights.