KLIA Drops to 34th Place in Skytrax Airport Rankings

27th Dec 2017

The latest annual survey of 100 best international airports by the London-based aviation industry research body Skytrax was less than favourable for the Malaysian Kuala Lumpur International Airport as KLIA was ranked only 34th on the list.

KLIA is managed by Malaysia Airports Holdings Bhd (MAHB).

That’s a big drop for the main Malaysian gateway, which was ranked 8th in 2012, but the airport continues its decline as customers complain almost daily about long queues and unfriendly staff.

A lot of passengers, for instance, have been complaining about the automated passport scanning system.

Ms. Zazria Zazlynn Zainuddin recently returned from her trip to Australia and said:

The new system, I pity the elderly... it’s not that there are no instructions... but for the elderly, it’s hard for them. It’s different in Perth; they place their officers at the areas near the automatic gates.

She also added that the staff could be a bit more friendly and toilets cleaner. To her, this sends a bad message to the tourists coming to visit Malaysia:

Even as Malaysians, we feel awkward with their unfriendliness and the dirty toilets... what more the tourists. To me, it is very embarrassing. How can the airport’s toilets be that dirty?

Another passenger Ms. Anisah Ramli said:

I understand that maybe it is the peak season with school holidays and festivals. There might be a lot of travellers but they could have at least done something to lessen the wait time.

To make things even worse, the aerotrain broke down three times this year and last time it was on Christmas Eve. As a result, several hundred passengers suffered a flight delay on this day.

Skytrax World Airport Awards are one of the most sought after in the aviation industry and are completely based on customer reviews. The Passenger Choice Awards puts 550 international airports against each other and gathers info from over 13 million users in 105 countries.

A saving grace for KLIA was that it was placed fifth among international airports with 50 to 60 million passengers, behind Singaporean Changi Airport, South Korean Incheon, Denver, United States and Madrid in Spain.

Also, another consolation for KLIA could be that the airport was voted above John F. Kennedy in United States and Suvarnabhumi in Thailand.

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