AirAsia Seize Air Cargo Industry Customer Care Award 2016

20th Jun 2016

It seems whenever AirAsia appears at an award ceremony, the Malaysian-registered low-cost carrier leaves the room with at least one trophy. The same routine was repeated at this year’s ACW World Air Cargo Awards, held in Shanghai as AirAsia took home the Air Cargo Industry Customer Care Award.

Captain Nyok San, AirAsia head of cargo said upon receiving the award:

We are extremely proud to have been awarded the Air Cargo Industry Care Award by The World Air Cargo Awards. To have been selected by industry players to receive this award where we are judged alongside the world’s leading air cargo carriers is very special indeed. We are really passionate about customer service and we instill this in everyone in all of our staff.

The World Air Cargo Awards were held in two venues in Munich, Germany and in Shanghai, China and it covered a total of nine categories. The Cargo Airline of the Year 2016 went to Etihad Cargo, while Brussels Airport received the Airport of the Year 2016 award.

AirAsia Shuts Down Online Systems on 21^st June

Malaysian carrier AirAsia will be shutting down its online systems this Tuesday (21^st June, 2016) for 27 hours, the LCC has announced on weekend.

A statement from AirAsia said:

Self check-in and ‘manage my booking’ will not be available from 12:00 AM on 21^st June to 3:00 AM on 22^nd June for scheduled maintenance of our online systems. All our flights will, however, operate as scheduled during the maintenance period.

The statement also said:

Guests traveling during the maintenance period are advised to check-in online, purchase add-ons and print their boarding passes earlier.

The airline had said the AirAsia mobile app would not be available during the maintenance period and the airport kiosks will be offline. In addition, customers won’t be able to access online check-in at Manage My Booking on the airline’s site.

According to AirAsia, flight bookings will not be available between 8:00 PM on Tuesday and 3:00 AM on Wednesday.

The LCC said that customers who wanted to check-in and drop off baggage at the airport counter should come at the airport at least four hours before the plane is scheduled to depart to avoid the long queue.