AirAsia Offer PremiumFlex Service

13th Aug 2014

​Asia's low-cost giant, AirAsia, has come up with another pioneering service offering with the introduction of its PremiumFlex launched just recently.

The new service will enable passengers to change their flight two times over, and up to two hours before their scheduled departure. The two hours that they allow is for the scheduled time of departure of the original flight. Now, if a passenger couldn't make up his mind and again changes his flight to a new time slot, he will be allowed at least 3 hours before the second flight change and at least 4 hours if he takes a new AirAsia X flight.

What's more? Business travelers on AirAsia will be able to enjoy Premium Seats without extra fee.
According to its CEO, Tony Fernandes, the new innovative service is a necessary move to keep the airline's position as the leader in the low-cost market.

He added that the airline needs to maintain its advantage over rivals through service innovation and improving their products and services to keep their captive market. He disclosed that around 20% of the airline's revenue is derived from ancillary service. He continued that they will keep looking for new ways to come up with new products and services.

He boasted that the flight flexibility and other perks that they offer are designed to give their customers a distinctive travel experience adhering to high satisfaction standards.

The budget airline currently has a promo offer, giving 20% off on all seats on flights no later than August 17.

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