The AirAsia group continues to offer value-added services as it seeks to improve its customers' travel experience with the introduction of wireless internet access.
The trial run for its Wi-Fi broadband access on-board select flights is already ongoing as it prepares to dish out the service before the year ends. The in-flight internet access will be offered first in all flights bearing the AK code, which is the code of its mother unit based in Kuala Lumpur.
The services include instant messaging, emails and a wide range of web content streaming to any digital device such as a tablet, smart phone, or laptop.
The service, which was recently launched last week with LINE, WhatsAPP, and WeChat, were successfully tested during the live testing on a test flight. The result was streamed live and shared on the airline's social media accounts.
AirAsia group CEO, Tony Fernandes, was very ecstatic about the new offering and praised his staff for their incessant search for innovative products to enhance their customer's travel experience.
The airline executive further said that the Wi-Fi equipment previously introduced to them by one supplier was deemed not economical enough to sustain in a long term. Thus the airline has developed its own Wi-Fi system and it took them five years to fine-tune the product that would complement the AirAsia brand of service.
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