AirAsia Continues Bali Operations

8th Dec 2017

Malaysian budget carrier AirAsia Berhad has announced that it will resume services to and from Bali now that the weather conditions have improved. In addition, the airline is also offering to compensate customers who had previously booked a ticket to Bali as well as the nearby Lombok Island. The airline is offering these passengers a choice between several recovery options.

In a statement the airline said:

For flights from Nov 25 until Dec 10, guests can pick to move flight and change to a new travel date on the same route within 30 calendar days from the original flight date without additional cost and subject to seat availability. They can also retain the value of fare in their AirAsia BIG Loyalty account for future travel with the airline or obtain full refund in the amount equivalent to their booking, via the e-form available on support.airasia.com.

AirAsia is also offering a similar compensation option for travelers who booked flights between 11^th and 31^st December, but they won’t have the option of a full refund.

The carrier also advised customers to first check its website airasia.com or Twitter page @AirAsia for the status of their flight before going to the airport.

Gusti Ngurah Rai International Airport in Bali was closed for several days following the recent activities from Mount Agung. It reopened on 29^th November. Most of the airlines operating to and from the island have resumed operations in the meantime.

AirAsia Receives another A320neo

Meanwhile, AirAsia has taken delivery of a new Airbus A320neo from the Airbus Final Assembly Line (FALA) in Tianjin, China.

That makes it a total of 404 A320neo aircraft that the Malaysian carrier has on order. AirAsia is the number one customer of the A320 Family planes as it has orders for no less than 578 of them.

The one delivered from FALA in Tianjin has 186 seats and is powered by CFM LEAP-1A engines. CFM is a 50:50 JV of GE, United States and Safran Aircraft Engines, France.

In addition, the A320neo also includes Space-Flex cabins and Sharklets, which allow it to save 15%+ on fuel at delivery and 20% by 2020.